Complaints

UNDER CONSTRUCTION

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But in the man time, while I seek advice on how to create a proper complaints policy from my governing body, The Federation Of Holistic Therapists, the following applies.

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If you are unhappy about any aspect of the care and communication you receive from Carol Greenwood of Greenwood Therapies, please raise the issue in writing (post or email) with me.

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I am grateful to know that should I make a mistake, that you will let me know so that a satisfactory resolution can be agreed between us. It would sadden me greatly to learn I had not maintained the high standards of professional and personal care that I work so hard to maintain, but it would be worse if I was not given the opportunity to make good any justified complaint.

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If this process does not meet your expectations, as a member of the FHT, my professional governing body, you are at liberty to take the matter further with them using the link below.